Returns & Exchanges Policy
Last updated: Autumn 2026
1. Hygiene & Purity Protocol
Because Royale Aaroma formulations consist of 100% uncut pure botanical perfume oils intended for direct pulse point skin contact, bottles that have been opened, unsealed, or used cannot be returned or resold. This guarantees that every client receives an untouched, freshly bottled flacon directly from our maturation vault.
2. Transit Damage & Defect Resolution
If your parcel arrives with leakage, a broken crystal bottle, or defective applicator, please notify our WhatsApp concierge at +91 9000327877 within 48 hours of delivery with a clear photograph or short video of the package. We will dispatch an immediate priority replacement without requiring you to ship the damaged item back.
3. Scent Preference & Samples
Fragrance perception is deeply subjective and transforms according to individual skin chemistry, temperature, and diet. We encourage new clients to consult with our master blenders via WhatsApp or take our interactive Fragrance Consultation Quiz before ordering larger bottles.
4. Refunds Processing
In approved instances where a replacement cannot be fulfilled (such as out-of-stock vintage reserves), refunds are initiated back to the original payment source (UPI / Bank Account / Card) within 3 to 5 business days.
Need assistance with an existing order?
Our concierge team is available on WhatsApp daily from 9:00 AM to 8:00 PM IST.